Shipping, Exchanges And Returns

Items must be sent back to Kool Boutique within 15 days of the customer having received the package.

  • Sent Monday through Friday
  • Orders are usually processed and shipped within 1-2 business days (M-F) of purchase
  • Standard Shipping can take up to 2-7 business days in transit

Expedited shipping is also available for an additional charge.

  • Two-Day Shipping & Next-Day Shipping*
  • Sent Monday through Friday
  • Weekend delivery is not guaranteed
  • Order must be placed by 11:00 a.m cutoff
  • If order is received before cutoff, it will ship same day
  • If order is received after cutoff, it will ship next business day

*The cost of shipping is nonrefundable on all orders.

  • Items will only be accepted for store credit. Absolutely no refunds.
  • All merchandise is inspected thoroughly before we ship it out.
  • We cannot take fault on damaged items after they are worn.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all original tags attached. Please  include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our store location in person or mailed back to the same location at:

Kool Accessories Boutique
777 NW 72nd Ave Suite 1040 Miami, FL 33126

All in-store returns will be issued store credit that can only be used in-store.

  • Exchanges Processing:

You will receive an email notification once your order has been received, inspected and processed. At that time, any exchanged items will be processed and the new sizes sent out to you. Exchange items will be sent free of charge with free ground shipping.

• Processing:

Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 3-5 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you’ll be issued a store credit in the form of an Gift Card via email. Store credit covers original purchasing price and tax fees.

HOW TO RETURN:

  1. Please contact sales@koolaccessories.net
  2. You will receive a return label
  3. Repack items in their original packaging and seal the box securely with tape.
  4. Please print your pre-paid Return Label and affix to your original package. You must cover or remove any original shipping information.
  5. Schedule a pickup or drop off at your closest US Postal Service Office